Briggs case study

The unique Briggs-Yale partnership combines service excellence with award-winning products, delivered by passionate industry experts. Together they provide an unconstrained approach using proven cutting edge cost control processes that maximise productivity and reduce the total cost of their customer's operations.

With over 90 years of design and manufacturing excellence, Yale is one of Europe's fastest-growing forklift truck brands, Yale Europe Materials Handling produces a full range of forklift trucks and warehouse equipment in capacities from 1000kg to 16000 kg. These forklift trucks provide customers with unrivalled productivity and the lowest lifetime cost of ownership solution on the market.

Briggs selected TMS2 to provide tracking technology for their UK wide mobile engineering support team.

The system allows Briggs HQ to accurately control and direct the relevant engineers in real time to provide customers with advanced levels of support.

Proactive TMS2 support has helped develop the system to meet changing needs over a period of years to help keep Briggs maintain their market leading levels of customer support.