Petit Forestier:

Petit Forestier are specialists in the supply of temperature controlled vehicles and equipment to business users. They are the leading independent supplier of refrigerated transport and associated services in the UK. In total, their UK fleet comprises 4000 vehicles. Part of the team that is needed to maintain the fleet at peak performance, are 14 dedicated service engineers who are used to maintain 760 vehicles operated for Tesco.com and it is these vehicles which the TMS2 i-Track system is monitoring.

Their primary requirements when they approached us were to:

• Confirm and consolidate their service engineers’ time sheets.
• Provide proof to their customers of a service engineer’s visit.
• Improve the security of their service engineers who work remotely.
• Improve the security of their service engineers’ vehicles.

Our solution comprised Telematics hardware (with a panic button) and our i-Track system:

Petit Forestier now benefit from 24 hour a day, 7 day a week, real-time access to all current and historical data covering the movement of their vehicles. The i-Track system provides them with comprehensive, accurate real time location information presented visually on a map. The information they acquire via the system is stored and can be accessed in two forms – as a standard report format or visually as a ‘snail trail’ on a map. Additionally, i-Track provides them with reports on specific events such as a vehicle arriving at or leaving a specific pre-defined location, a panic alarm being triggered, or a vehicle either idling for too long a period or exceeding the speed limit. They are notified of these events both on screen or via an email or text message so they can act promptly to take any appropriate remedial action.

The key benefits of the solution to Petit Forestier are:

1) The implementation of the ‘Panic Button’ improves their engineer’s security.
2) Access to real time visibility of their whole fleet provides enhanced security.
3) Drivers’ time sheets are now easily consolidated and reconciled.

As a result of the enhanced level of practical data that they receive from the system, Petit Forestier are now in a much stronger position to plan customer service improvements and to implement any appropriate tactical improvements to the way they co-ordinate their fleet management operations.