gm2 Logistics are a key service organisation, providing warehousing,
distribution, accounting and IT. They are part of the James McNaughton Group
whose core activity is the distribution of paper, board and other substrates to
the UK graphics art market. gm2 have a fleet of 91 vehicles that operate across
10 depots around the UK.
Their primary requirements when they approached us were to:
• Capture real time delivery information to determine whether
deliveries are made within the pre-defined delivery windows.
• Be in a position to respond to customer queries about expected delivery time.
• Gather and analyse data regarding vehicle waiting times at customer sites.
• Calculate average drop time by vehicle.
• Track their vehicles and monitor the routes taken by drivers in order to
highlight any major deviations from planned routes as well as any unscheduled
stops.
Our solution comprised Telematics hardware, our i-Track system and our Plan v.
Actual module.
The i-Track software provides gm2 with real-time information on their
vehicles’ movements, 24 hours a day. It gives them the ability to look at
historical information up to 3 months in the past. In addition, gm2 send a daily
file to TMS2 (an automated process) that includes the delivery plan for that day
for the entire fleet.
TMS2’s Actual V Plan module takes this information and provides an ‘end of
day’ report on how actual delivery performance matched up with that planned. gm2
can see at any time which deliveries were on time and which, if any, were late
or early.
The benefits for gm2 of using our solution are:
1) Acquisition of firm data on exact delivery times allows the measurement of performance against pre-defined delivery windows.
2) The ability to notify customers of expected delivery times with more certainty,
enhancing customer service levels in the process.
3) Having the ability to react to any exceptions that occur in real time.
Using the data generated by the system, GM2 are able to utilise their resources,
from vehicles to drivers, much more efficiently.
