Antalis are one of the UK’s largest specialists in the supply and distribution
of paper and related products created in 1999 by the merger of Wiggins Teape and
Arjo UK Merchants. They are part of the Worms & Cie Group, a global industrial
and financial organisation listed on the French Stock exchange.
In the UK, they operate 200 vehicles from 19 locations and complete some
3000 deliveries per day.
Their primary requirements when they approached us were to:
• Monitor the actual delivery performance of their fleet.
• Acquire the data that would enable them to maximise the efficiency of their
transport operation.
• Generate a real-time view of the status of all deliveries throughout the day.
• Provide up to the minute, accurate data for their sales teams in order to
increase customer service levels.
Our solution comprised telematics hardware with a customised
solution and our i-Track system with the Actual V Plan module:
Over and above the ‘standard’ vehicle tracking functionality, their ability to
monitor deliveries is being provided as a custom developed enhancement to the
functionality of the TMS2 system.
Antalis overnight automatically send us their delivery plan for
the next day. Based on this plan data, the
system will monitor the actual arrival time of a vehicle at each drop point.
At each delivery location the delivery time and status is captured.
The system provides Antalis sales and customer service personnel with a real
time view of the status of each and every delivery. Reports will be generated
that will enable them to monitor the overall performance of their delivery fleet
on an ongoing basis.
The key benefits for Antalis of using our solution are:
1) They enjoy real time visibility of their entire fleet, giving them the
ability to react instantly to any exceptions from plan that may arise, such
as late or non-deliveries and any deviation from a planned schedule as well
as any excessive idling time. 2) They now have the ability to obtain
actual delivery times and verify them against pre-defined delivery
‘windows’.
3) They can now notify customers of exact delivery times, removing any
subjective element and thereby enhancing the level of customer service they can
achieve.
4) The added benefit of a panic button improves driver security.
With the
comprehensive data they generate from the system, Antalis are now in a position
to utilise their resources, from vehicles to drivers, much more efficiently.
